服务常问 问题

Frequently asked questions
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常问问题

什么是Comepulse?

Comepulse is a platform online for health provider, offering online consultation services and booking an appointment with your medical service provider, allowing consumers to get the medical services they need conveniently.

Comepulse是一个面向健康服务商的在线平台,提供在线咨询服务并与您的医疗服务提供者预约,让消费者可以方便地获得所需的医疗服务。

如何联系上医师?

You can simply get connected to our doctor by going to our Comepulse App and choose your preferred service provider and mode of consultation.

您只需下载我们的 Comepulse 应用程序并选择您喜欢的服务提供商和咨询方式即可与我们的医生取得联系。

Comepulse 的隐私政策是什么?

At Comepulse, your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal and restrict patient information to only authorised personnel and your doctor. This information is kept private, unless consent is granted by the patient. Click ‘here’ to read more about our Privacy Policy.

您的隐私和安全对我们来说极为重要。我们致力于保护您个人的机密性,并将患者信息仅限于授权人员和您的医生。除非患者同意,否则此信息将保密。单击“此处”以了解有关我们隐私政策的更多信息。

在没有进行任何物理观察的情况下如何做出诊断?

Diagnoses are made by trained doctors and medical service provider through a series of questions resulting in a differential diagnosis. If a doctor or medical service provider feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. Comepulse aims to supplement the patient-doctor relationship through teleconsultations, not to substitute it.

诊断由训练有素的医生和医疗服务提供者通过一系列问题做出,从而得出鉴别诊断。如果医生或医疗服务提供者觉得他/她需要更多信息来提供诊断,他/她会建议进行身体咨询。在没有进行物理观察的情况下,诊断是有局限性的。 Comepulse 旨在通过远程会诊来补充医患关系,而不是取而代之。

Comepulse 有实体诊所/药房吗?

Comepulse operates solely as an online platform. We do not have a physical clinic/pharmacy, however, our service provider may have.

Comepulse 仅作为在线平台运营。我们没有实体诊所/药房,但是,我们的服务提供商可能有。

Comepulse 是否提供紧急服务?

We do not provide emergency services. Please visit your nearest hospital’s emergency department for urgent medical attention.

我们不提供紧急服务。请前往离您最近的医院急诊室寻求紧急医疗救助。

Comepulse 服务有哪些付款方式?

We accept payment via Online Banking, Credit Card, e-Wallets (Boost, GrabPay) and QuinReward redemptions.

我们接受通过网上银行、信用卡、电子钱包(Boost、GrabPay)和 QuinReward 兑换付款。

常问问题

我可以要求我的保险公司向 Comepulse 付款吗?

This depends on your subscribed policy with your insurance provider. Please check with your insurance representative.

这取决于您与保险提供商签订的保单。请咨询您的保险代表。

我的电话号码被另一个帐户使用

Please contact Comepulse customer support via email at [email protected] or call us at +6 011-2837 7223 (Mon-Fri: 9am-6pm).

请通过电子邮件 [email protected] 联系 Comepulse 客户支持或致电 +6 011-2837 7223(周一至周五:上午 9 点至下午 6 点)。

未收到验证码 (SMS)

Please ensure your phone number is entered correctly. If you are still facing difficulties, please contact us via email at [email protected] or call us at +6 011-2837 7223 (Mon-Fri: 9am-6pm).

请确保您的电话号码输入正确。如果您仍然面临困难,请通过电子邮件 [email protected] 与我们联系或致电 +6 011-2837 7223(周一至周五:上午 9 点至下午 6 点)。

如果我想重新安排预约时间,我该怎么办?

Once an appointment is confirmed, you still can reschedule it at any time.

  • Go to ‘Appointment’ tap at the bottom of your homepage
  • Beside your confirmed appointment there is [cancel] or [reschedule] button
  • Click [reschedule]
  • Choose the date and time you want and wait for doctor’s confirmation.

一旦预约被确认,您仍然可以随时重新安排。

-转到主页底部的“约会”点按
-在您确认的约会旁边有 [取消] 或 [重新安排] 按钮
-点击【重新安排】
-选择您想要的日期和时间,等待医生确认。

退款流程如何?

Refund can be done at any time if cancellation of an appointment is made 3 hours before your appointment commencement time. Refund amount will be refunded into your Comepulse wallet, and you can use that amount to book another appointment with your preferred service provider.

No refund can be done within 3 hours to the appointment commencement time. However, you can choose to reschedule with the service provider.

如果在预约开始时间前 3 小时取消预约,则可以随时退款。退款金额将退还到您的 Comepulse 钱包中,您可以使用该金额与您首选的服务提供商再次预约。

预约开始时间前3小时内不可退款。但是,您可以选择与服务提供商重新安排时间。

如果我的医生在最后一刻取消我的预约怎么办?

You can either reschedule with your service provider or get refunded into your Comepulse wallet in order to book an appointment with another service provider.

您可以与您的服务提供商重新安排时间,也可以将退款存入您的 Comepulse 钱包,以便与其他服务提供商进行预约。

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